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A Better On-Hold Experience

Despite your best efforts callers will be placed on hold from time-to-time. What they hear while they are on hold can impact the way they view your company. Our systems offer a wide array of options for the on-hold experience.

Callers can hear:

  • Your choice of music
  • A pre-recorded message that is sales-focused
  • Pre-recorded messaging that is informative, such as a web address or directions

Music or messaging on-hold can be system-wide or unique to each department or queue. Branding your on-hold messaging gives your potential and existing customers the best possible experience when calling your company.