Despite your best efforts callers will be placed on hold from time-to-time. What they hear while they are on hold can impact the way they view your company. Our systems offer a wide array of options for the on-hold experience.
Callers can hear:
Music or messaging on-hold can be system-wide or unique to each department or queue. Branding your on-hold messaging gives your potential and existing customers the best possible experience when calling your company.