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User Control Panel

The user control panel (UCP) is an easy way for users to set basic settings and more. Access can be given to managers and employees. Permissions can be set so users can see as much or as little of the system as you want.

Managers can use the control panel to:

  • View employee voicemail boxes to ensure messages are being checked
  • View employee call histories to see inbound and outbound calls
  • Control find-me-follow-me settings and forward calls if an employee has a sick-day
  • Enable or Disable Do Not Disturb on an employee's extension
  • Modify button programming on employee extensions
  • Access recordings from employee conversations

Employees can use the control panel to:

  • View their voicemails in a visual format from the PC
  • Place calls from their phone using the UCP's click-to-dial features
  • Control find-me-follow-me settings and forward calls
  • Enable or Disable Do Not Disturb on their extension