With our VoIP systems you can set multiple queue groups, such as customer service, sales, etc.
Commercial modules are available to expand the options available in the queues and allows you to assign dynamic queue penalty rules to escalate calls based on the length of hold time. Businesses can also create Virtual Queues to manage queue behavior and expand and customize caller destinations for callers routed through the virtual queues.
Queue Reports help you make the most of your time! With Queue Reports, you are given insight into each and every one of your queues. Queue Reports gives you full control over what data is displayed for each type of report. It allows you to build custom templates for quick reporting. Each report type, such as "All Call Distribution by Queue," has a list of columns that can be checked and unchecked for on-the-fly view customization.