If you own a business with multiple locations you face many challenges in your day-to-day operations, but your communications platform doesn't have to be one of them. When you opt for a hosted multi-site communications platform you can reduce the overall cost of communications, improve the quality of your conversations and increase business profits. We've been helping businesses maximize the return on their communications investment for over 40 years, so we can provide the most knowledgeable communications consultations in the industry.
Businesses that have reached a level requiring multiple locations or a remote workforce need to maintain a contiguous audio brand for their customers. You want your customers to have the most user-friendly experience possible and avoid confusion when attempting to contact a specific employee or location. Our systems allow you to have a single communications platform across multiple sites. Numbers can be routed to a specific destination or callers can reach an auto-attendant to help them with their selection. Receptionists can transfer calls across the hall or across the country with the push of a button. Worker that use smart phones can implement soft phone solutions or call forwarding to receive transfered calls on their device. Our user control panels and visual dashboards allow managers and receptionists to quickly see who is available to take calls, how many calls a department is handling, and control call flow with the push of a button.
We work together with dedicated project coordinators, national-scale resources, local production capabilities, and offer great pricing to create a value proposition unlike any other in the industry. Whether you have one location or multiple locations across many states ABTS is your answer.
From implementation to ongoing support, we're here to make sure your communications are done right! Our responsive technical support staff can handle most programming changes remotely. We implement VPN solutions to make remote management easy and fast.