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Avaya Systems

We Service & Install Avaya Phone Systems:

  • Phone System installation
  • Corporate Training (End user and administrative)
  • Pre-project planning
  • System and solution design
  • Implementation services
  • Wiring and cabling
  • First Day of Business Support
  • Data Network Assessments
  • Traffic Assessments (for trunk utilization)
  • Network implementation
  • Part replacement
  • Remote maintenance and remote support
  • Onsite support and maintenance
  • Remote monitoring
  • Next day replacement services
  • RMA and return services
  • 24/7 Business Critical response available
  • Standard business coverage
  • Post-Warranty support available
  • and more...
  • Avaya Aura®
  • Avaya Breeze™ Platform
  • Avaya Equinox™ Experience
  • Avaya IP Office™ Platform
  • Communication Server 1000

Avaya Maintenance

Phone System Support and Services

ABTS provides leading national phone system assistance and telephone or data equipment maintenance for small-to-medium businesses or large enterprises.

For those that are current customers of Avaya maintenance, ABTS can assist you in the management of your account to ensure that you have all necessary equipment covered and that you have a plan that is most beneficial to your business.

ABTS provides cohesive telecommunication plans that address all of your business needs. From dial-tone to internet services, expert service and installation to post-installation maintenance and support, and industry leading telephone solutions, we will create a plan that is sure to increase your business productivity. Run your business, and ABTS will take care of your Avaya or Cisco phone system support and maintenance.

Our team of experienced and certified telephony support engineers can also support Comdial, ShoreTel, Mitel, NEC, Toshiba, Nortel and other more commonly known telephone systems and will help you successfully migrate to a newer platform when your business is ready - let us help you!


About Avaya

Avaya is a global leader and expert in business communications. The company provides unified communications, contact centers, and related services directly and through its channel partners to leading businesses and organizations around the world. Enterprises of all sizes depend on Avaya for state-of-the-art communications that improve efficiency, collaboration, customer service and competitiveness.

Avaya provides customers with communication solutions that use a SIP-based architecture to enable multi-vendor, multi-modal (voice, text, video etc.) connections and the distribution of value-added applications across the enterprise.

Avaya Completes Acquisition of Nortel Enterprise Solutions

17 Dec 2009 - Nortel declared bankruptcy in January 2009. Avaya completed the purchase of Nortel including the Norstar, Meridian, and BCM line of phone systems. The company has ended the BCM, Call Pilot, Compact ICS, and Modular ICS product lines. Avaya has implemented a migration strategy to allow owners of Nortel Norstar Systems to leverage the cost of their desk phones for use with the Avaya IP Office PBX System.

This has come to pass and as of June 2011 the previously mentioned product lines (with the exception of certain phone models) are not being sold as new. It is anticipated that refurbished or used Nortel parts will be available for some time. It has become increasingly difficult to obtain parts, especially in a timely manner. It is strongly advised that businesses with Nortel phone systems migrate to an Avaya IP Office platform.

Nortel Systems

We Service the Following Nortel Systems across Georgia, Tennesee, and the Southeast:

  • Norstar Compact ICS
  • Norstar Modular ICS
  • Nortel BCM 50
  • Nortel BCM 400
  • Nortel BCM 45
  • Nortel Flash
  • Nortel Compact 8 X 24
  • Nortel Compact 6 X16
  • Nortel Compact 3 X 8
  • Nortel Call Pilot
  • Nortel Startalk Flash
  • Nortel Switches
  • Nortel M7316 Phone
  • Nortel M7324 Phone
  • Nortel M7310 Phone
  • Nortel Conference Phones
  • Nortel VoIP Phones
  • Option 11, Meridian, etc.